At Callahan Care Solutions, we are committed to protecting the privacy and security of our students’ personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our online learning platform hosted on Thinkific.
1. Information We Collect
We collect the following types of information from students:
a. Personal Information
● Name
● Email address
● Billing and payment details (collected and processed securely by our payment processor)
● Account username and password
b. Usage Information
● Course progress and activity
● IP address
● Device and browser type
● Interaction with platform features (e.g., course completions, quiz results, time spent on modules)
c. Optional Information
● Community interactions, such as posts, comments, or messages within the platform’s forums or discussion boards.
2. How We Use Your Information
We use the collected information for the following purposes:
1. To Provide and Enhance Services
○ Deliver educational content and track your progress.
○ Maintain and improve the platform’s functionality.
2. Communication
○ Send important updates, course reminders, and notifications.
○ Respond to your inquiries or provide customer support.
3. Compliance and Security
○ Ensure compliance with legal obligations and Thinkific’s terms.
○ Protect against fraud, unauthorized access, or other misuse of the platform.
4. Analytics and Improvement
○ Analyze student engagement to enhance course offerings and improve the user experience.
3. Sharing Your Information
Your information will not be sold or shared with third parties except in the following scenarios:
1. Service Providers
○ We may share information with trusted third-party vendors (e.g., Thinkific, payment processors) who assist in operating the platform.
2. Legal Requirements
○ If required by law, we may disclose information to comply with legal obligations or protect our rights.
3. Platform Features
○ Optional community features (e.g., forums) may allow other students to view your profile information (e.g., username, profile picture).
4. Data Retention
We retain your information as long as necessary to provide services, fulfill legal obligations, and improve the platform. You may request data deletion by contacting us at [email protected].
5. Your Rights
Students have the following rights regarding their personal information: 1. Access and Update
○ View and update your personal information through your account settings. 2. Data Portability
○ Request a copy of your data in a portable format. 3. Opt-Out
○ Unsubscribe from non-essential communications via email settings. 4. Data Deletion
○ Request deletion of your account and associated data by contacting us.
6. Security Measures
We implement robust security measures to protect your information, including:
● Encryption of sensitive data.
● Secure payment processing through trusted vendors.
● Regular audits and platform updates to address vulnerabilities.
7. Children’s Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with information, please contact us immediately.
8. Third-Party Links
Our platform may include links to external websites or services. This Privacy Policy does not apply to third-party sites. Please review their privacy policies before providing any personal information.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.
10. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us:
Callahan Care Solutions
Email: [email protected]
By using the Callahan Care Solutions Thinkific platform, you acknowledge that you have read and understood this Privacy Policy.